In 1983 Dr. Foster and Dr. Smith sent their first catalog to their customers - a 16-page, black-and-white flier containing a handful of products available in their clinics.
From this humble beginning, the Drs. Foster & Smith catalog became the nation's leading pet supply catalog, received by millions of dog and cat owners and pet professionals from coast to coast.
Responding to customer requests to offer supplies for all pets, Dr. Foster and Dr. Smith acquired Pet Warehouse in 2001 - the country's top pet supply cataloger for owners of fish, birds, reptiles, small mammals, and ponds. With the acquisition, Drs. Foster & Smith became the leading pet supply cataloger in the nation for all types of pets.
While much has changed over the years, the doctors' guiding principles have remained the same: Offer pet owners quality pet products at affordable prices and give them the information they need to provide the best possible care for their pets.
Quality Products at Below-Retail Prices
As veterinarians, Dr. Foster and Dr. Smith are devoted to the health and well-being of pets, and know how deeply you care about the pet or pets that are part of your family.
Because of their commitment to pet healthcare, every product you see in our catalog and on our websites is personally selected by Dr. Foster and Dr. Smith. Each year the doctors review more than 2,500 new pet products, and select only those offering the highest quality for pet owners.
When available offerings don't meet the doctors' high standards, they develop their own alternatives under the Drs. Foster & Smith brand name. You can trust that our exclusive Drs. Foster & Smith-brand products offer the same or better quality as national brands, and you'll also find that in almost every case you'll save money when you buy the Drs. Foster & Smith brand.
After more than 20 years of evaluating, testing, and developing pet products, it's no wonder why Dr. Foster and Dr. Smith are considered by many to be the country's foremost authorities on pet products, and why many manufacturers consult with the doctors on new product development.
Dedication to Education
Fulfilling their commitment to provide pet owners with trustworthy pet care information, Drs. Foster and Smith have built a knowledgeable veterinary and aquatic services staff to advance their main priority of education. This staff includes veterinarians, aquatic specialists, and veterinary technicians who provide accurate, up-to-date information for pet owners, teachers, and students. In addition, every Drs. Foster & Smith catalog contains up to 30 articles written by the veterinary and aquatic services staff about the best health and care of pets.
To this same end, Dr. Foster and Dr. Smith also established and fund the largest and most comprehensive pet information web site on the Internet. Their PetEducation.com web site contains more than 1,500 in-depth articles written by the Drs. Foster & Smith veterinary staff. PetEducation.com has received numerous awards of excellence and is visited by more than 20,000 pet owners and pet professionals every day from all over the world. Additionally, many major universities utilize the PetEducation.com web site in their teaching and as a resource for student and faculty research.
Putting Customers First
Dr. Foster and Dr. Smith have always believed that providing customers with superior service is the key to building loyal relationships. Our customer-centered philosophy is embraced by every employee at Drs. Foster & Smith and is evidenced by the policies we stand behind, including:
100% Satisfaction Guarantee - If you're not satisfied with a product you purchase from us you can return it to us for a full refund of the product price - no questions asked.
Every Order Processed within 12 Hours - We stock virtually every product we sell to eliminate backorders and to get your pet supplies to you as quickly as possible - almost always within 5-7 business days. If you need your order sooner, you can always request one of our Express Shipping options.
24/7 Customer Service Support - If you ever have a question about a product, wish to place an order, or check on the status of your order, you can call us anytime of the day or night and our fully trained customer service staff will be happy to help you.
No Minimum Orders, No Extra Shipping Costs on most Heavy Items or Oversized Orders - Unlike other companies, if you only want to place an order with us for one small item, we'll be happy to serve you, and with only a few exceptions, we don't make you pay additional shipping for heavier or oversized orders.
Over the years we have worked very hard to develop and maintain a reputation for providing world-class customer service. You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.
Registered: March 2005 Location: California Posts: 5
Review Date: Sat March 26, 2005
Would you recommend the product? Yes |
Total Spent: $400.00| Rating: 10
Positive aspects of the product (pros):
Negative aspects of the product (cons):
Very helpful and money back if item dies in the first 14 days. Great looking items and items have always been clean and healthy. I have ordered many time and will make many more orders with them. They are always my first stop
------------------------------ 55 gal tank, 5 gal wet/dry sump w/skimmer
60 lbs Lalo Live rock, 2" Sand (70 lbs)
Quiet One 3000 - 780 gph
260 Watt PC fixture
2 Cucumbers, 2 stars, 2 shrimp, 9 fish, 2 emerald crabs and 30 hermit
baron902 Junior Member
Registered: June 2005 Location: Barbados Posts: 15
Review Date: Sat August 13, 2005
Would you recommend the product? Yes |
Total Spent: None indicated| Rating: 10
Positive aspects of the product (pros):
Something has to be wrong!
Negative aspects of the product (cons):
Still searching.
These guys are so good that it's hard to imagine they are for real. One day something will crop up to tell me that they aren't perfect, but until that day comes, I'm sticking with them. Good Customer service, shipments arrive intact and if you have to return an item, no questions asked. Recommend Drs. Foster & Smith 100%.
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